- Orders placed by midnight between Sunday – Wednesday, will be packed next day and sent out for overnight delivery.
- Orders made between Friday – Sunday will be delivered Tuesday.
- No courier deliveries between Saturdays – Mondays
For Pick-Up / Will-call: (M-Sa)
Order by 12 midnight – Pick-up next business day: M-F: 10a-1p, Sat: 9a-11a
*Ring doorbell at Eastern door on Grand Ave. Someone will answer and direct you to the side of building to safely deliver your package.
- If you are unable to pick-up during will-call hours, your order will be held until next business day.
- Kindly Remember: Your order likely has perishable items. If picking up, please try to arrive the day your order is ready. We cannot be held responsible for orders that sit in our cooler. Every day the item(s) get older, the less chance you’ll be able to enjoy their fresh quality. Thank you for understanding.
If you have an urgent matter, write email@example.com or call 310.988.4345.
Shipping & Delivery Terms
Southern California residents:
Greater Los Angeles area (within 60 mile radius of El Segundo) – Free shipping for orders over $125.
$15.00 shipping fee for orders under $125.00. Orders are shipped overnight via courier.
Residents Outside Greater LA/Orange County Areas:
Within California: Orders over $250 – free shipping.
Outside California, within Continental U.S.A: Orders over $350 – free shipping.
If shipping rates apply, overnight shipping rates will vary according to address of delivery destination.
Friends and Family Membership rates:
Southern California residents: $10 shipping for orders under the $125 threshold. Orders are shipped overnight.
Residents Outside LA/Orange County Areas: Overnight shipping rates are discounted with the Friends & Family membership. Discounted shipping will vary, determined upon address of delivery destination.
Due to the quick turnaround of orders, cancellation fees do apply.
– If order has not started been processed, no cancellation fee.
– If order has been processed but not packed, a refund will be generated minus a $50 cancellation fee.
– If order has been packed, there is no refund. The full amount of the order will be charged.
100% Money Back Guarantee! We feel so certain about the quality of our products, we will refund your money if you are not satisfied.
Kai Gourmet will never sell or give out your private information. All records are for personal, in-house use only.
Direct all inquiries to firstname.lastname@example.org or 310.988.4345.