Shipping Info

Our online store is geared toward residential customers. If you are a wholesale customer (i.e. restaurant, grocer, distributor), please contact your Kai Gourmet sales rep or send an email to info@kaigourmet.com

Please note that because most of our fresh fish and gourmet meats are hand cut, weights may vary per order! We make every effort to keep the weight variance within the weight shown on the product page.

Online orders must be placed through our website. We do not have a brick and mortar market.

Local Pick Up in El Segundo

• $25 minimum order
• Orders placed by midnight Sunday-Friday will be ready for pick up the next day (Monday-Saturday) unless an alternate date is chosen during checkout.
• We will notify you when your order is ready.
• Pick-up hours: Monday-Friday 9AM-2PM and Saturday 8AM-11AM
  • Ring the doorbell at Eastern door on Grand Ave. Someone will answer and assist you in getting your package If you are unable to pick up during our will-call hours, your order will be held until next business day. After one day, we will dispose of the order unless we hear from you. We’re sorry, there are no refunds once orders have been packed and processed. See our Cancellation Policy for more info. If you have an urgent matter, email us at: shop@kaigourmet.com or call (310) 988-4345.

Local Ground Delivery via Kai Truck

Most orders with addresses within 30 miles of our location will be delivered the next day (Monday-Saturday) via our trucks or Uber Direct. We have a $25 minimum order value for local deliveries.

Overnight Delivery via FedEx 

• $50 minimum order
• Orders placed by midnight Sunday-Wednesday are processed and shipped the next day for delivery the following day unless an alternate date is chosen during checkout.
• Orders placed Thursday-Sunday are packed Monday for a Tuesday delivery unless an alternate date is chosen during checkout.
• Once your order ships, you will receive a tracking number.

Shipping Charges

• If customer’s final order (after discounts are applied) falls below the minimum requirement for free shipping, we will charge the fixed shipping rate depending on what zone the order is being delivered to.
• Exceptions can apply if it is the fault of Kai Gourmet. i.e. order can’t be filled due to unavailability of item, etc. In this case, we'll honor the original order amount to determine the shipping cost.

Southern California Residents Shipping Rates:

Free shipping for orders over $150 in Southern California. Otherwise:

Residents within a 10-mile radius of Kai Gourmet = $20 shipping fee 

Residents within the rest of SoCal = $35 shipping fee