Ordering and Processing Terms

Please Note: Because most of our fresh fish is hand cut, weights can vary per order. We make every effort to keep the weight variance within the weight shown on the product page.

All Orders Must Be Placed Online.
We do not have a brick-and-mortar shop so we are unable to accommodate walk-ins for shopping.  
Our service specializes in delivering to your door with our trucks (depending where you live locally within the Los Angeles area) or via overnight courier, (i.e. FedEx or UPS). You can also pick-up your order at our warehouse.  See time restrictions below. 

We are very sorry but are unable to accommodate same-day orders and delivery/pickup..

Shipping & Delivery Terms

  • Most deliveries within 30 miles will be delivered next day via our trucks or Uber Direct.
  • Deliveries within 30 – 50 miles of our facility can be delivered between 1 – 2 days depending on the specific address for delivery.
  • Kai Gourmet reserves the right to decide whether to deliver via our own trucks or using a delivery service. Recipient will be alerted if order is via FedEx/UPS with an accompanied tracking code.

For FedEx/UPS Deliveries: Expect 2 day turn around  

  • We only ship out Monday – Thursday for next day delivery with carrier services such as FedEx / UPS.
    • Orders placed by midnight any day from Sunday to Wednesday, will be packed the next day and sent out for overnight delivery.
    • Orders made between Thursday – Sunday will be packed Monday for a Tuesday delivery.
    • We do not ship overnight via FedEx/UPS Friday – Sunday.

For Pick-Up / Will-call: (M-Sa)
Order by 12 midnight – Pick-up next business day: 

Hours for Pick-up: M-F: 9a-12p, Sat: 8a-11a.  Closed Sundays.

*For Pickups: Ring doorbell at Eastern door on Grand Ave.  Someone will answer and direct you to the East side of the building to safely deliver your package.

  • If you are unable to pick-up during will-call hours, your order will be held until next business day. After one day, we will dispose of the order unless we hear from customer. No refunds after orders have been packed and processed. See “Cancellation Policy” below for more info.
  • Kindly Remember: Your order will likely have perishable items. If picking up, please try to arrive the day your order is ready. We cannot be held responsible for orders that sit in our cooler. Thank you for understanding.

If you have an urgent matter, write shop@kaigourmet.com or call 310.988.4345.

How We Determine Free Shipping vs Charges

  • If customer’s final order (after discounts are applied) falls below the minimum requirement for free shipping, we will charge the fixed shipping rate depending on what zone the order is being delivered to.
  • Exceptions can apply if it is the fault of Kai Gourmet. i.e. order can’t be filled due to unavailability of item, etc. In this case, we'll honor the original order amount to determine the shipping cost.
Kai Gourmet Shipping Zone Map

Southern California residents Shipping Rates:

- Residents within a 10-mile radius of Kai Gourmet = $20 shipping fee for orders under $150.  Free shipping for orders over $150.

- Residents within the rest of SoCal = $35 shipping fee for orders under $150.  Free shipping for orders over $150.

- Depending on the address of the order and our delivery schedule for that day, Kai Gourmet reserves the right to enlist a courier service to complete the delivery.  This may require overnight shipping. The customer will be contacted if there is a delay in the receipt of the order.