Ordering and Shipping Info

FREE SHIPPING:   SoCal: orders over $125  (within avg 200 mi radius).  California: orders over $200 (outside SoCal).  Continental USA: orders over $300 (outside Calif).
SoCal Shipping Rates: $15 flat rate for orders under $125.
Shipping Rates (outside SoCal): Customer pays overnight courier costs for all orders under designated free shipping rates.  Estimates created in shopping cart.

All Orders Must Be Placed Online.
We do not have a brick-and-mortar shop so unfortunately cannot accommodate walk-ins.
Our service specializes in delivering to your door, via courier or our trucks (depending where you live).  You can also pick-up your order at our warehouse.  See time restrictions below.

For Delivery Mon – Sat
Order by 12 midnight Sunday – Friday:

• Most deliveries within 25 miles will be delivered next day via our trucks.
• Deliveries within 25 – 60 miles of Kai Gourmet can be delivered between 1 – 2 days depending on specific delivery address.
• Kai Gourmet reserves the right to decide whether to deliver via our own trucks or via courier service.  Recipient will be alerted if order is by courier along with a tracking code.

For Courier Deliveries – 2 day turn around  

• Orders placed by midnight Sunday – Wednesday: are packed next day and sent out for overnight delivery.
• Orders placed between Friday – Sunday:  are packed Monday and delivered Tuesday.
• No courier deliveries between Saturday – Monday.

For Pick-Up / Will-call: (Mon – Sat)
Order by midnight – Pick-up next business day:  M-F: 10a – 1p, Sat: 9a – 11a

*Ring doorbell at Eastern door on Grand Ave.  Someone will answer and direct you to the side of building to safely deliver your package.

LATE PICK-UPS

• If you are unable to pick-up during will-call hours, your order will sit in our refrigerated cooler until next business day.  We cannot be held responsible for orders that sit in our cooler past the scheduled pick-up time.
• Kindly Remember: Your order likely has perishable and/or frozen items in it. If you do not pick up the day it is ready, frozen items will likely have thawed by next day and fresh items will be a little less fresh.  Everything will still be consumable, but we advise against refreezing items that have thawed.

CANCELLATION POLICY:
– If order has not been processed, a full refund will be given.
– If order has been processed but not packed, there is a $50 cancellation fee.
– No refunds for orders that have been packed and processed.

Thank you for understanding.

If you have an urgent matter, write [email protected] or call 310.988.4345.