All Orders Must Be Placed Online.
We do not have a brick-and-mortar shop so we are unable to accommodate walk-ins.
Our service specializes in delivering to your door, via courier or our trucks (depending where you live).  You can also pick-up your order at our warehouse.  See time restrictions below.

Cancellation Policy:

– If order has not been processed, a full refund will be given.
– If order has been processed but not packed, a $50 fee will be applied with the refund.
– No refunds for orders that have been packed and processed.

Delivery Info: (M-Sa)
Order by 12 midnight Sunday – Friday:

• Most deliveries within 25 miles will be delivered next day via our trucks.
• Delivers within 25 – 60 miles of our facility can be delivered between 1 – 2 days depending on specific address of delivery.
• Kai Gourmet reserves the right to decide whether to deliver via our own trucks or using a courier service.  Recipient will be alerted if order is via courier with an accompanied tracking code.

Courier Deliveries: Expect 2 day turn around  

• Orders placed by midnight between Sunday – Wednesday, will be packed next day and sent out for overnight delivery.
• Orders made between Friday – Sunday will be delivered Tuesday.
• No courier deliveries between Saturdays – Mondays

For Pick-Up / Will-call: (M-Sa)
Order by 12 midnight – Pick-up next business day:  M-F: 10a-1p, Sat: 9a-11a

*Ring doorbell at Eastern door on Grand Ave.  Someone will answer and direct you to the side of building to safely deliver your package.

• If you are unable to pick-up during will-call hours, your order will be held until next business day.
• Kindly Remember: Your order likely has perishable items. If picking up, please try to arrive the day your order is ready. We cannot be held responsible for orders that sit in our cooler. Every day the item(s) get older, the less chance you’ll be able to enjoy their fresh quality. Thank you for understanding.

If you have an urgent matter, write [email protected] or call 310.988.4345.